Terms of service

Scope and parties of the General Contractual and User Terms

A) These contractual terms apply to the services available on the website, the use of the website, and the sale of products that can be ordered in the webshop operated on the website.

B) Parties to the contract:

The Service Provider identified above, as the operator of the website and the seller of the products offered in the webshop and provider of the services.

The User, as the person visiting the website and/or the buyer ordering a product in the webshop. Any natural person with legal capacity, legal entity or organisation without legal personality, including foreign entities, may qualify as a User if they accept these contractual terms and acknowledge them as binding.

A contract created under these contractual terms may be concluded by a person lacking capacity or having limited capacity to act only in accordance with the rules of the applicable national law.

C) These contractual terms enter into force on the date of their publication on the website and remain in effect for an indefinite period.

General information on contracts concluded at a distance by electronic means

A) Before placing an order, the User may obtain information about the essential characteristics of the products and services that can be ordered in the webshop on the pages of the website describing the characteristics of the products and services.

B) The language of the contract is the webshop language selected by the User when placing the order. The contract is concluded and confirmed in the selected language.

The webshop is available in several languages, including in particular Hungarian, English, German, Slovak, Czech, Romanian, Croatian, Slovenian, Italian, French, Spanish, Portuguese, Polish, Dutch, Swedish, Finnish, Danish, Greek and Bulgarian.

C) Orders placed on the website qualify as legal declarations made by conduct.

D) The Service Provider shall confirm receipt of the order electronically without delay. If the confirmation is not received by the User within 24 hours, the User is released from his or her offer commitment.

E) The Service Provider reserves the right to reject the order or terminate the contract already concluded if the ordered product or service is unavailable for reasons beyond its control, cannot be procured, performance becomes impossible, or fulfilment of the order cannot otherwise reasonably be expected.

In such a case, the Service Provider shall inform the User without delay and refund any amount already paid by the User no later than within 14 days using the same payment method as the original payment, unless the parties agree otherwise.

F) The concluded contract does not qualify as a written contract, it is not registered by the Service Provider and will not subsequently be accessible in writing.

G) The Service Provider has not submitted itself to a code of conduct, therefore none is available.

H) Before submitting the order, during the ordering steps the User receives information about the current shipping charges and any shipping restrictions, as well as the possible payment methods.

I) The contractual terms and the notices required by law are continuously available on the website and may be downloaded and printed. The confirmation of the order is sent electronically and contains the essential details of the order and the availability of the relevant documents.

Registration

A) Registration on the website is free of charge and is not a condition for ordering products. The User may also place an order as a guest, but has the option to create a user account.

B) The User may complete registration by clicking the button labelled “registration” on the website, then filling in the displayed form, accepting these contractual terms and ticking the data processing statement, and finally clicking the button labelled “registration”.

C) For a valid registration, the User must provide real data and contact details. If it is established that registration was made with false data, the Service Provider is entitled to delete it. In that case, the Service Provider shall not be liable for any consequences.

D) The Service Provider may also delete an otherwise valid registration, without liability for the consequences, if the deleted User used the website in bad faith or otherwise breached these contractual terms.

E) Deletion of a registration by the Service Provider for the reasons above does not affect orders already performed by both parties. If deletion takes place for the same reasons before the Service Provider has started performance, it may decide unilaterally whether to perform the order, provided that the reason for deletion does not prevent this. If it does not perform the order for the reasons above and the User has already paid, the Service Provider shall refund the amount paid by the User. 

F) The User may initiate deletion of his or her registration at any time by e-mail sent to the Service Provider, which the Service Provider shall execute no later than within 10 calendar days.

G) Deletion of the registration may also become necessary as a consequence of any data-processing request by the User that results in the deletion of personal data processed for registration purposes or prohibits their use for such purpose. The User may read more about this in the Privacy Policy.

H) Deletion of registration on the basis of the above requests by the User does not affect performance of orders previously placed validly by the User.

Determination of the purchase price

A) The User may obtain information about the current prices of products and services on the product and service pages of the webshop.

B) The purchase prices shown for products and services are gross consumer prices, i.e. for each product the full amount payable including taxes is displayed (that is, it includes the turnover tax/VAT applicable in the given country).

C) The purchase price is always to be understood in the currency indicated with the price.

D) Prices do not include shipping costs.

E) The Service Provider does not charge a packaging fee.

F) The order confirmations always state the actual gross consumer price payable and any other costs in their full payable amount.

G) The Service Provider reserves the right to change the prices of the products and services displayed on the webshop pages. A price change does not affect the price of products and services already ordered.

H) If an incorrect price appears in the webshop or in the order confirmation – especially with regard to an obviously incorrect price – the Service Provider is not obliged to sell the product or service at the incorrect price. In such a case, the Service Provider may offer the product or service at the correct price. If the User does not accept this, the Service Provider is entitled to delete the order or withdraw from the contract. In that case, the Service Provider shall refund the amount already paid to the User in full.

Method and steps of placing an order; conclusion of the contract

A) Selection of the product

  • The User may learn about the essential characteristics of the products on the product information pages of the webshop.
  • By clicking the button labelled “add to cart” on the product data sheet, the User may place the product in a virtual cart.
  • If the User wishes to order several products, the User may place more than one product in the cart by following the same procedure.
  • If any question arises regarding the product before ordering, the Service Provider’s customer service is readily available to the User (contact details: above under the heading “Customer Service”).

B) Placing and confirming the order; conclusion of the contract

  • The User may place the order online in the webshop as follows.
  • Registration is not a precondition for placing an order.
  • After selecting the products and placing them in the cart, the User may view the cart contents by clicking the button labelled “Cart” in the header. Next to the icon, the number of products to be ordered and their total purchase price are also displayed.
  • On the page displaying the cart contents, the User may change the desired quantity by rewriting the number indicating the quantity of the selected products, or remove a given product from the cart by clicking the icon displaying the “X” sign.
  • After that, once the User clicks the “Continue” button, it is necessary to select the delivery method and payment method.
  • After clicking the “Continue” button, the User must provide name, e-mail address, telephone number and billing address.
  • Means provided to identify and correct data entry errors before submitting the contractual declaration:
    • If incomplete or obviously erroneous data are entered, a warning message appears during the ordering process.
    • A registered User may modify personal data relating to the order during the ordering process. Registration data may also be modified after logging in to the website on the personal profile page that appears when clicking the icon showing a schematic human figure.
    • The contents of the cart and the order data and parameters may be checked, changed or even deleted at any time until the order is submitted by going back to the pages shown during the ordering process and modifying or re-entering the data in accordance with these contractual terms. It is possible to go back either by clicking the browser’s back button or by clicking the order phases indicated in the process diagram shown at the top of the pages displaying the ordering steps.
  • The User may validly place the order after checking the above order data and correcting any data entry errors, by ticking the declaration on acceptance of these contractual terms and clicking the button labelled “Submit Order”.
  • Upon receipt of the order, the Service Provider automatically confirms it to the User without delay by e-mail to the e-mail address provided during the online order. The confirmation contains the total amount payable by the User or, in the case of online payment, already paid by the User. If this confirmation does not reach the User within 24 hours of sending the order, the User is released from the offer commitment. The confirmation shall be deemed to have reached the User when it becomes accessible to the User (that is, when it arrives in the User’s e-mail inbox). The contract for the purchase of the product is not yet concluded by this confirmation of receipt; this confirmation does not yet count as acceptance of the order by the Service Provider.
  • After processing of the order has started, the Service Provider – if it accepts the order – informs the User by e-mail of acceptance of the order. The contract for the purchase of the product is concluded when the User receives the e-mail from the Service Provider informing the User of acceptance.
  • The Service Provider draws the User’s attention to checking the content of the confirmation of receipt of the order and the confirmation of acceptance of the order. If the content of either confirmation differs from the content of the order and the User placing the order does not object to the discrepancy within 24 hours of receipt of the confirmation, or if the User makes payment after receipt of the confirmation, the content of the confirmation shall prevail for the contract. After the Service Provider is notified of a confirmation with differing content, the Service Provider shall examine the notification and, where justified, correct the order.

C) Deletion of registration at the User’s request after placing an order does not affect the performance of orders previously placed validly by the User.

D) If the User requests deletion of personal data necessary for fulfilment of the order, or objects to their use for that purpose, and for this reason fulfilment of the order is not possible, the Service Provider is entitled to delete the order or terminate the contract. In such case, the Service Provider shall refund the amount already paid to the User.

Subsequent correction of the order 

A) If the User wishes to modify an order already placed, or has provided incorrect data, the User must indicate this as soon as possible through one of the customer service contact details of the Service Provider. Modification is possible only before processing or fulfilment of the order has started; therefore, the User is obliged to communicate the request for modification without delay.

B) In the event of correction of the order, the Service Provider sends a new confirmation of the order with the modified content, as a result of which the contract of purchase is concluded or – in the case of an order with an error that had already been accepted earlier – amended in accordance with the modification.

General payment terms

A) General payment terms

The User may choose among the payment methods available in the given country and region during the ordering process. The available payment options are displayed during the ordering process.

The webshop offers, in particular, the following payment methods:

  • online card payment and other electronic payments through the Shopify Payments system;

  • Revolut Pay;

  • PayPal (where available);

  • bank transfer;

  • cash deposit at a bank branch (where available).

During online payments, the User provides the data necessary for payment directly to the selected payment service provider. Payment data are not transmitted to the Service Provider; they are handled by the payment service provider in accordance with its own data processing and security policies.

Availability of the individual payment methods may differ depending on the country, currency and selected delivery method.

The Service Provider reserves the right to modify, extend or discontinue the available payment methods. During the ordering process, only the payment options available at that time and in the relevant country are displayed.

B) Online payment services

  1. Shopify Payments

Online card payments and other electronic payments available in the webshop are processed primarily through the Shopify Payments system. The Service Provider does not become aware of, store or process the payment data entered during payment; such data are processed by the payment service provider in accordance with the relevant data protection and security requirements.

  1. Revolut Pay

The User may also make payment through the Revolut Pay service. The data required for payment are provided by the User directly to Revolut, which processes them under its own privacy rules.

  1. PayPal

The User is also entitled to pay the purchase price through the PayPal payment service. When using PayPal, the payment transaction takes place within the PayPal system, and the Service Provider does not process or store the payment details.

C) Bank transfer

In the case of bank transfer, the bank account details necessary for payment are provided in the order confirmation. The payment reference must always include the order identifier.

The Service Provider is entitled to change the bank accounts designated for receiving payments. The currently valid bank account details are always indicated in the order confirmation.

D) Cash deposit at a bank branch

If the Service Provider makes this payment method available, the User may choose cash deposit at a bank branch during the order. The bank account details required for the deposit are stated in the order confirmation.

Any bank charges associated with making the deposit are borne by the User.

Limitation of liability

A) The Service Provider is not legally obliged to conclude a contract. It decides freely whether to accept or reject the User’s order. The Service Provider shall be liable for damages resulting from rejection of the order only to the extent permitted by the applicable legislation.

B) The Service Provider does not guarantee that a product or service will be suitable for any intended purpose of use by the User. The information stated in the description of the product or service and in the instructions is authoritative for use; however, the Service Provider does not assume responsibility for deviations arising from the specific circumstances of use.

C) The Service Provider shall not be liable for direct or indirect damages caused by malicious misuse of the website or the unavailability of the internet service provider. The Service Provider is not responsible for technical failures, such as power outages or computer network failures. Since the internet is an open network that is not considered secure, the Service Provider shall not be liable for damage caused by destruction, delayed delivery or other errors affecting messages and orders transmitted electronically for reasons beyond its control.

D) The Service Provider may terminate the possibility of using the website for individual Users or for all Users at any time and without giving reasons by discontinuing the operation of the website. In that case, it shall fulfil orders and other requests of the User that were already validly placed, but shall not be liable for any other consequences.

E) Images of products and services displayed on the website may differ from reality and in some cases serve as illustrations only. The Service Provider is not responsible for discrepancies in product descriptions caused by circumstances beyond its control, especially changes made by the manufacturer or supplier requiring modification without prior notice. Colours shown in product photographs may differ depending on the display settings used by the User.

F) The Service Provider excludes liability for delay, any other problem or error caused by incorrect and/or inaccurate order data provided by the User, as well as for damages resulting therefrom.

G) Content downloaded via external links on the website is not under the control of the Service Provider. Upon request by a person entitled to do so, the Service Provider will remove or modify the link. The Service Provider assumes no responsibility for content displayed or downloaded through use of such a link.

H) Information, product descriptions and notices relating to health, lifestyle, herbs, essential oils or other products on the website are provided solely for general information purposes and do not constitute medical, healthcare or other professional advice. The Service Provider assumes no responsibility for consequences arising from the individual use or application of the products or from decisions related thereto.

Other provisions

A) The Service Provider reserves, also in relation to Users who browse the website without placing an order, the right to legal protection of the content available on the website and of the rules relating to use of the website, and the right to enforce and modify them. The relevant rules and statements are continuously available to the User in the legal notice published on the website, in these contractual terms and in other information documents.

B) The contracting parties declare that, in the exercise of rights and performance of obligations arising from these contractual terms, they shall act in accordance with the requirements of good faith and fair dealing and cooperate with each other.

Data processing, data protection

Detailed rules on data processing carried out by the Service Provider are contained in the Privacy Policy, which is continuously available on the website.

Amendment of the contractual terms

A) The Service Provider reserves the right to amend these contractual terms. Amendments take effect upon publication on the website and apply to orders placed after they enter into force.

B) Contracts concluded on the basis of individual orders are always governed by the contractual terms attached to the final order confirmation by which the contract is concluded.

Complaints, enforcement of rights

A) Handling of complaints

The User may submit a complaint by post, by e-mail or through the customer service of the Service Provider. The Service Provider shall examine the complaint in accordance with the applicable legislation and respond in writing.

B) Enforcement of rights in Hungary

A consumer in Hungary is entitled to initiate proceedings before the conciliation body competent according to the consumer’s place of residence or stay. Current contact details of the conciliation bodies are available at https://www.bekeltetes.hu/.

The Service Provider is obliged to cooperate in the proceedings before the conciliation body.

C) Enforcement of rights in Germany

Consumers resident in Germany are entitled to use the consumer protection and alternative dispute resolution forums available under German law.

D) Other Member States of the European Union

Consumers resident in other Member States of the European Union are entitled to initiate proceedings before the competent consumer protection authorities or alternative dispute resolution bodies operating in their own country.

E) Judicial enforcement

If the parties cannot resolve the dispute amicably, the User is entitled to turn to the courts in accordance with the applicable legislation. The consumer is entitled to the rights guaranteed by the mandatory consumer protection rules of the country of his or her residence.